Refunds & Returns
If you are contracting as a consumer and if for any reason you are unhappy with any school uniform item that you have purchased from us, you can return the item to us in its original condition within 30 days of delivery for a full refund. We ask that you do not send items back for exchange, as all returns will be processed as refunds. If you require a bigger size or something else, please place a new order as this will ensure you receive the correct item in a reasonable time.
Please return to: School Clothing Company Ltd, 15 Roddinghead Road, Glasgow G46 6TP
If you require a replacement school uniform item, we would advise you to make a separate order online since this will ensure the fastest delivery time.
How To Return Your Item(s)
- Return the school uniform item with the ‘Delivery Note’ included with your order, indicating the reason for return. If you do not have the original ‘Delivery Note’, please simply send the details below with your returned item(s);
- your order number
- your email address
- your name and address
- reason for return.
You MUST include the above details with the item(s) you are returning, without them we are unable to identify who the return is from and process a credit.
- Wrap the school uniform item securely in appropriate packaging, preferably the original packaging.
- Take your parcel to the nearest Post Office and to ensure the return reaches us please send items via recorded delivery. Keep your proof of postage receipts in a safe place as we cannot be held responsible for school uniform items that fail to reach us.
- We will notify you via email when we have processed your return and refunded your money. This may take up to 10 working days from our receipt of the returned item. Where you have paid by credit / debit card, refunds will be made to the card used.
If we have not received your confirmation or payment, we will contact you.
Returns are sent back to us at your own cost. We will not refund the cost of return.
DELIVERED INCORRECT, DEFECTIVE or DAMAGED GOODS
In the unlikely event that you receive School Uniform items which are not in any material respect what you ordered or which are damaged or defective in any material respect, or are of a materially different quantity to that stated on your order form, we shall make good any such shortage or non-delivery, replace or repair any such damaged or defective goods, or refund to you the amount you paid for the School Uniform items in question provided that you notify us of the problem by email to firstname.lastname@example.org within 3 working days of delivery of the items in question and, if we request you to, return the items in question to us. This does not affect your statutory rights if you are contracting as a consumer.